Privacy Policy
Last Updated: March 20, 2025
We are committed to protecting your personal information in accordance with PIPA BC and PIPEDA regulations for cross-provincial services.
Information Collection and Use
We collect and use personal information for:
- Providing counseling and mental health services
- Scheduling appointments and communications
- Processing payments and billing
- Maintaining accurate clinical records
- Quality assurance and service improvement
Cross-Provincial Services
For clients outside BC:
- Your information is protected under both PIPA BC and PIPEDA regulations
- Additional safeguards are implemented for cross-border data transmission
- Records are maintained according to both BC and destination province requirements
Security Measures
Physical Safeguards
- Secured filing systems
- Restricted access areas
- Proper disposal of physical records
Technical Protection
- Encrypted data transmission
- Secure video conferencing platforms
- Password-protected systems
- Automated screen locks
- Regular security updates
Your Privacy Rights
You have the right to:
- Access your personal information within 30 business days
- Request corrections to your records
- Withdraw consent for information sharing
- File a complaint with relevant privacy commissioners
- Receive information about our privacy practices
Information Sharing
We only share your information:
- With your explicit consent
- When legally required
- In emergency situations affecting health and safety
- With third-party service providers (subject to confidentiality agreements)
Contact Information
Privacy Officer: Melissa Davies
Professional Email: [email protected]
Office Phone: 778-674-3937
Practice Address: 1601 Bowen Road, Nanaimo V9S 1G5
This policy complies with BC’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).